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Pedler, Mike, John Burgoyne, and Tom Boydell. A Manager’s Guide to Self Development. Sixth edition. Maidenhead, England: McGraw-Hill Education Professional, 2013. Web. <http://www.dawsonera.com/depp/reader/protected/external/AbstractView/S9780077154578>.
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Woods, Robert H. et al. Professional Front Office Management. Pearson new international edition. Harlow, Essex: Pearson, 2014. Web. <https://www-dawsonera-com.oxfordbrookes.idm.oclc.org/abstract/9781292056050>.