‘Academi Wales’, n.d. https://academiwales.gov.wales/.
Aveyard, Helen. Doing a Literature Review in Health and Social Care: A Practical Guide. Fifth edition. Maidenhead: Open University Press, 2023.
Aveyard, Helen, Kathleen Greenway, and Lucy Parsons. A Beginner’s Guide to Evidence-Based Practice in Health and Social Care. Fourth edition. Maidenhead: McGraw Hill, 2023.
———. A Beginner’s Guide to Evidence-Based Practice in Health and Social Care. Fourth edition. Maidenhead: McGraw Hill, 2023.
Aveyard, Helen, and Pam Sharp. A Beginner’s Guide to Evidence-Based Practice in Health and Social Care. Second edition. Maidenhead, Berkshire, England: Open University Press, McGraw Hill Education, 2013. https://oxfordbrookes.on.worldcat.org/oclc/862887990.
———. A Beginner’s Guide to Evidence-Based Practice in Health and Social Care. Third edition. London: Open University Press, McGraw-Hill Education, 2017. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780335227099&uid=^u.
———. A Beginner’s Guide to Evidence-Based Practice in Health and Social Care Professions. Maidenhead: Open University Press, 2013. https://oxfordbrookes.on.worldcat.org/oclc/862887990.
Aveyard, Helen, Pam Sharp, and Mary Woolliams. A Beginner’s Guide to Critical Thinking and Writing in Health and Social Care. Second edition. Maidenhead: Open University Press, 2015. https://oxfordbrookes.idm.oclc.org/login?url=https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780335264353&uid=^u.
Baginsky, M., Moriarty, J., Manthorpe, J., Stevens, M., MacInnes, T., and Nagendran, T. Social Workers’ Workload Survey: Messages from the Frontline. Findings from the 2009 Survey and Interviews with Senior Managers’. London: Department for Children, Schools and Families; Department of Health, 2010. http://www.kcl.ac.uk/sspp/policy-institute/scwru/res/capacity/workload.aspx.
Beresford, P. Beyond the Usual Suspects: Towards Inclusive User Involvement: Research Report. London: Shaping Our Lives, n.d. http://www.shapingourlives.org.uk/resources/our-resources/all-publications/beyond-the-usual-suspects.
Blanchard, K., Zigarmi, P., and Zigarmi, D. Leadership and the One Minute Manager: Increasing Effectiveness through Situational Leadership II. New York: HarperCollins, 2013. https://www.kenblanchard.com/Store/Leadership-and-the-One-Minute-Manager.
Boaden, R., Harvey, G., Moxham, C., and Proudlove, N. ‘Quality Improvement: Theory and Practice in Healthcare’. NHS Institute for Innovation and Improvement, 2008. https://www.rcem.ac.uk/docs/Clinical%20Audit_Improvement/23c.%20Quality%20Improvement%20theory%20and%20practice%20in%20healthcare.pdf.
Bolton, Gillie. Reflective Practice: Writing and Professional Development. Fourth edition. London: SAGE, 2014. https://www.amazon.co.uk/Reflective-Practice-Writing-Professional-Development/dp/144628235X/ref=pd_aw_sbs_14_4/259-6761876-3357745?_encoding=UTF8&pd_rd_i=144628235X&pd_rd_r=afa892fe-c7b1-4704-9d68-7a8496c314d9&pd_rd_w=i9tr7&pd_rd_wg=pSb4Z&pf_rd_p=0208d703-a674-4413-8899-c3889837d212&pf_rd_r=AV3WKFK9E56JY8FFVRZ1&psc=1&refRID=AV3WKFK9E56JY8FFVRZ1.
Bolton, Gillie, and Russell Delderfield. Reflective Practice: Writing and Professional Development. Fifth edition. Los Angeles: SAGE, 2018.
Bradley, Greta, Lambert Engelbrecht, and Staffan Höjer. ‘Supervision: A Force for Change? Three Stories Told’. International Social Work 53, no. 6 (2010): 773–90. https://doi.org/10.1177/0020872809358401.
British Association of Social Workers, and College of Social Work. Workload Management and Case Load Management in Social Work Services, 2010. https://www.basw.co.uk/system/files/resources/basw_20203-5_0.pdf.
Care and Social Services Inspectorate Wales. ‘Annual Reports’, n.d. https://careinspectorate.wales/our-reports/our-annual-reports.
‘Care and Social Services Inspectorate Wales’, n.d. http://cssiw.org.uk/?lang=en.
———. Chief Inspector’s Annual Report, 2014. https://careinspectorate.wales/our-reports/our-annual-reports.
———. Inspection of Safeguarding and Care Planning of Looked after Children and Care Leavers Who Exhibit Vulnerable or Risky Behaviours, 2015. https://careinspectorate.wales/sites/default/files/2018-03/150130lacen.pdf.
‘Care Council for Wales’, n.d. https://www.careinspectorate.wales/.
Care Council for Wales. ‘Information and Learning Hub Homepage’, n.d. https://socialcare.wales/hub/home.
———. ‘Information and Learning Hub Homepage’, n.d. https://socialcare.wales/hub/home.
———. ‘Information and Learning Hub: Overview and Awareness’, n.d. https://socialcare.wales/hub/hub-resource-sub-categories/overview-and-awareness.
———. Supervising and Appraising Well: A Guide to Effective Supervision and Appraisal for Those Working in Social Care. Cardiff: Care Council for Wales, 2012. https://socialcare.wales/cms_assets/file-uploads/Supervising-and-appraising-well-social-care.pdf.
‘Care Inspectorate Wales’, n.d. https://careinspectorate.wales/.
Casey, Debbie, Liz Clark, and Sally Hayes. Study Skills for Master’s Level Students: A Reflective Approach for Health and Social Care. Second edition. Banbury, UK: Lantern, 2017. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781908625427&uid=^u.
Chard, A., Abbott, P., Radley, M., Hafford-Letchfield, T., Hawkins, P., and Pinnock, M. Social Work Associate Practice Programme: A Children’s Improvement Board Reference Document. London: Local Government Association, 2013. https://eprints.mdx.ac.uk/11669/1/Social%20work%20associate%20practice%20programme%20-%20a%20children%27s%20improvement%20board%20reference%20document.pdf.
‘Children and Young People’s National Participation Standards’, n.d. http://www.youngwales.wales/images/ParticipationStandards_Poster_9.pdf.
Children and Young People’s Participation in Wales...Good Practice 2016. Welsh Government, 2016. https://gov.wales/sites/default/files/publications/2019-06/good-practice-guide.pdf.
‘Children in Wales’, n.d. http://www.childreninwales.org.uk/.
Clements, Luke. ‘The Social Services & Well-Being (Wales) Act 2014: An Overview’, 2016. http://www.lukeclements.co.uk/social-services-well-being-wales-act-2014-updated-briefing-june-2017/.
Cobb, Anthony T., Susanne Schön, Wendy Allex, and Candice Harman. Leading Project Teams: The Basics of Project Management and Team Leadership. Second edition. Thousand Oaks, California: SAGE, 2012. https://ebookcentral-proquest-com.oxfordbrookes.idm.oclc.org/lib/brookes/detail.action?docID=1995175.
Copus, Julia. Brilliant Writing Tips for Students. Vol. Pocket study skills. Basingstoke: Palgrave Macmillan, 2009. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781137013996&uid=^u.
———. Brilliant Writing Tips for Students. Basingstoke, Hampshire [England]: Palgrave Macmillan, 2009. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781137013996&uid=^u.
Cottrell, Stella. Critical Thinking Skills: Effective Analysis, Argument and Reflection. Third edition. Vol. Palgrave study skills. London: Palgrave, 2017. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781137550521&uid=^u.
———. Critical Thinking Skills: Effective Analysis, Argument and Reflection. Fourth edition. London: Bloomsbury Academic, 2023.
———. The Study Skills Handbook. Fifth edition. London: Red Globe Press, 2019. https://oxfordbrookes.on.worldcat.org/oclc/1084318402.
Cousins, Carolyn. ‘“Treat Me Don’t Beat Me” … . Exploring Supervisory Games and Their Effect on Poor Performance Management’. Practice: Social Work in Action 22, no. 5 (2010): 281–92. https://doi.org/10.1080/09503153.2010.514044.
Craig, Claire. Study Skills for Health and Social Care Students. Vol. SAGE study skills. Los Angeles, [Calif.]: SAGE, 2009. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781446202265&uid=^u.
‘Data Unit for Wales’, n.d. http://www.dataunitwales.gov.uk/.
Davis, Howard, and Steve Martin. Public Services Inspection in the UK. Vol. Research highlights. Jessica Kingsley, 2008. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781846428302&uid=^u.
Davis, N. Integrated Care Pathways: A Guide to Good Practice. Llanharan: National Leadership and Innovation Agency for Healthcare, 2005. http://www.wales.nhs.uk/sitesplus/documents/829/integratedcarepathways.pdf.
Dickens, Jonathan. Social Work and Social Policy: An Introduction. Second edition. London: Routledge, 2016. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781315780405&uid=^u.
‘EFQM (European Foundation for Quality Management)’, n.d. http://www.efqm.org/.
‘Findings from a Thematic Analysis of Adult Practice Reviews in Wales’, 2021. https://safeguardingboard.wales/2021/08/25/findings-from-a-thematic-analysis-of-adult-practice-reviews-in-wales/.
‘Findings from a Thematic Analysis of Child Practice Reviews in Wales’, 2020. https://safeguardingboard.wales/2020/01/28/findings-from-a-thematic-analysis-of-child-practice-reviews-in-wales/.
‘Fiscal Policy Studies Institute (FPSI)’, n.d. http://resultsaccountability.com/.
Fook, Jan, Fiona Gardner, and Sue White. Critical Reflection in Health and Social Care. Maidenhead: Open University Press, 2006. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780335228409&uid=^u.
Gallop, Les, and Trish Hafford-Letchfield. How to Become a Better Manager in Social Work and Social Care: Essential Skills for Managing Care. Vol. Essential skills for social work and social care managers. London: Jessica Kingsley, 2012. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780857004420&uid=^u.
Gaster, Lucy, Amanda J. Squires, and John Crawley. Providing Quality in the Public Sector: A Practical Approach to Improving Public Services. Vol. Public policy and management. Maidenhead: Open University Press, 2003. https://archive.org/details/providingquality0000unse/mode/2up.
———. Providing Quality in the Public Sector: A Practical Approach to Improving Public Services. Vol. Public policy and management. Maidenhead: Open University Press, 2003. https://archive.org/details/providingquality0000unse/mode/2up.
George A. Boyne. ‘Sources of Public Service Improvement: A Critical Review and Research Agenda’. Journal of Public Administration Research and Theory: J-PART 13, no. 3 (2003): 367–94. http://www.jstor.org.oxfordbrookes.idm.oclc.org/stable/3525854?seq=1#page_scan_tab_contents.
Godfrey, Jeanne. Reading & Making Notes. Second edition. Vol. Pocket study skills. Basingstoke, Hampshire: Palgrave Macmillan, 2014. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781137402608&uid=^u.
———. Writing for University. Third edition. London: Bloomsbury Academic, 2022.
Godwin, Janet. Planning Your Essay. Third edition. London: Red Globe Press/Macmillan International, 2019. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781352006117&uid=^u.
———. Studying with Dyslexia. Vol. Pocket study skills. Basingstoke: Palgrave Macmillan, 2012. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780230390577&uid=^u.
Gould, Nick, and Mark Baldwin. Social Work, Critical Reflection, and the Learning Organization. Aldershot, Hants, England: Ashgate, 2004. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780754680598&uid=^u.
Grant, L., and Kinman, G. Developing Emotional Resilience in Social Work. Community Care Reform, 2014. http://www.ccinform.co.uk/practice-guidance/guide-to-developing-social-workers-emotional-resilience/.
Gray, Ivan, Richard Field, and Keith Brown. Effective Leadership, Management and Supervision in Health and Social Care. Vol. Post-qualifying social work practice. Exeter: Learning Matters, 2010. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780857255730&uid=^u.
Greetham, Bryan. How to Write Better Essays. Third edition. Basingstoke: Palgrave Macmillan, 2013.
Hafford-Letchfield, Trish. Leadership and Management in Social Care. London, UK: Sage Publications, 2008. https://ebookcentral-proquest-com.oxfordbrookes.idm.oclc.org/lib/brookes/detail.action?docID=420875.
Hannagan, Tim. Management: Concepts & Practices. 5th ed. Harlow: Financial Times Prentice Hall, 2008. https://www.amazon.co.uk/Management-Concepts-Practices-Tim-Hannagan/dp/0273711180.
———. Management: Concepts & Practices. 5th ed. Harlow: Financial Times Prentice Hall, 2008. https://www.amazon.co.uk/Management-Concepts-Practices-Tim-Hannagan/dp/0273711180.
———. Management: Concepts and Practices. 4th ed. Pearson Education UK, 2004. https://ebookcentral-proquest-com.oxfordbrookes.idm.oclc.org/lib/brookes/detail.action?docID=5136459.
———. Management: Concepts and Practices. 4th ed. Pearson Education UK, 2004. https://ebookcentral-proquest-com.oxfordbrookes.idm.oclc.org/lib/brookes/detail.action?docID=5136459.
‘Health and Care Research Wales’, n.d. https://www.healthandcareresearch.gov.wales/.
‘Health and Social Care Information Centre’, n.d. http://digital.nhs.uk/.
‘Health in Wales’, n.d. http://www.wales.nhs.uk/.
Hodson, R., and E. Cooke. Leading Evidence-Informed Practice: Handbook. Dartington: Research in Practice, 2007. https://www.rip.org.uk/resources/publications/practice-tools-and-guides/leading-evidenceinformed-practice-handbook/.
Holroyd, Jane. Improving Personal and Organisational Performance in Social Work. Los Angeles: SAGE, 2012. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780857259974&uid=^u.
Holroyd, Jane, and Richard Field. Performance Coaching Skills for Social Work. Los Angeles: SAGE, 2012. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780857259936&uid=^u.
House of Commons Public Administration Select Committee. ‘User Involvement in Public Services: Government Response to the Committee’s Sixth Report of Session 2007-08’. London: The Stationery Office Limited, 2008. https://www.publications.parliament.uk/pa/cm200708/cmselect/cmpubadm/998/998.pdf.
Howe, David. The Emotionally Intelligent Social Worker. Basingstoke: Palgrave Macmillan, 2008. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780230365216&uid=^u.
Howe, Kate, and Ivan Gray. Effective Supervision in Social Work. London: Sage, Learning Matters, 2013. https://oxfordbrookes.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1720206.
Iles, V., and Sutherland, K. ‘Organisational Change: A Review for Health Care Managers, Professionals and Researchers’. National Coordinating Centre for NHS Service Delivery and Organisation R&D, 2001. http://www.netscc.ac.uk/hsdr/files/adhoc/change-management-review.pdf.
‘In Control’, n.d. http://www.in-control.org.uk/.
Institute of Public Care. Transitional and Longer-Term Implications of the Social Services and Well-Being (Wales) Bill 2013. Bath: Oxford Brookes University, n.d. https://ipc.brookes.ac.uk/publications/transitional-and-longer-term-implications-of-the-social-services-and-well-being-wales-bill-2013.
Jones, Ray. The Story of Baby P: Setting the Record Straight. Bristol: Policy Press, 2014. https://oxfordbrookes.idm.oclc.org/login?url=http://brookes.eblib.com/patron/FullRecord.aspx?p=1741817.
Jones-Devitt, Stella, and Liz Smith. Critical Thinking in Health and Social Care. Los Angeles, Calif: SAGE, 2007. https://oxfordbrookes.idm.oclc.org/login?url=http://sk.sagepub.com/books/critical-thinking-in-health-and-social-care.
Kemshall, Hazel, and Rosemary Littlechild. User Involvement and Participation in Social Care: Research Informing Practice. London: Jessica Kingsley, 2000. https://books.google.co.uk/books/about/User_Involvement_and_Participation_in_So.html?id=AFfkUFC8ZSUC&hl=en.
Kippin, H., Randle, A., and Thevoz, S. Demand Management and Behaviour Change: A Manual for Collaborative Practice. London: Leadership Centre, 2015. https://www.leadershipcentre.org.uk/wp-content/uploads/2016/06/Demand_Management_and_Behaviour_Change.pdf.
Kirton, Bill. Brilliant Study Skills. Harlow: Prentice Hall, 2010. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780273734413&uid=^u.
Kline, Nancy. Time to Think: Listening to Ignite the Human Mind. London: Ward Lock, 1999.
Kotter, John P. Leading Change. Boston, Mass: Harvard Business Review Press, 2012. https://oxfordbrookes.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=675195.
Lambley, Sharon. Proactive Management in Social Work Practice. Vol. Post-qualifying social work practice. Exeter: Learning Matters Ltd, 2009. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780857253606&uid=^u.
Lawler, John, and Andy Bilson. Social Work Management and Leadership: Managing Complexity and Creativity. London: Routledge, 2009. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780203866283&uid=^u.
Lawlor, David. ‘A Transformation Programme for Children’s Social Care Managers Using an Interactional and Reflective Supervision Model to Develop Supervision Skills’. Journal of Social Work Practice 27, no. 2 (2013): 177–89. https://doi.org/10.1080/02650533.2013.798156.
Leech, J. Using Research: Tools to Support Evidence-Informed Practice: Practice Tool (2014). Dartington: Research in Practice, 2014. https://www.rip.org.uk/resources/publications/practice-tools-and-guides/using-research-tools-to-support-evidenceinformed-practice-practice-tool-2014/.
Local Government Association. LGA Adult Social Care Efficiency Programme: The Final Report. London: Local Government Association, 2014. https://www.local.gov.uk/sites/default/files/documents/lga-adult-social-care-eff-ca6.pdf.
———. Managing Customer Demand: Understanding and Changing Behaviours to Help Meet the Financial Challenge. London: Local Government Association, 2013. https://www.local.gov.uk/sites/default/files/documents/managing-customer-demand--aa7.pdf.
Manzoni, Jean-François, and Barsoux, Jean-Louis. ‘The Set-up-to-Fail Syndrome: How Bosses Create Their Own Poor Performers’. Harvard Business Review 76, no. 2 (1998): 101–13. https://hbr.org/1998/03/the-set-up-to-fail-syndrome.
Mark Friedman. Trying Hard Is Not Good Enough. BookSurge Publishing, 2009. https://www.amazon.co.uk/Trying-Hard-Not-Good-Enough/dp/1439237867.
Marsh, P., and Fisher, M. Developing the Evidence Base for Social Work and Social Care Practice (SCIE Report 10). London: Social Care Institute for Excellence, 2005. http://www.scie.org.uk/almost-there.
Martin, Vivien. Leading Change in Health and Social Care. London: Routledge, 2003. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780203714157&uid=^u.
Martin, Vivien, Julie Charlesworth, and Euan S. Henderson. Managing in Health and Social Care. 2nd ed. London: Routledge, 2010. https://oxfordbrookes.idm.oclc.org/login?url=http://brookes.eblib.com/patron/FullRecord.aspx?p=487969.
McMillan, Kathleen A., and Jonathon Weyers. How to Improve Your Critical Thinking & Reflective Skills. Harlow: Prentice Hall, 2013. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780273773351&uid=^u.
McNeil, B., Reeder, N., and Rich, J. A Framework of Outcomes for Young People. London: The Young Foundation, 2012. http://youngfoundation.org/publications/framework-of-outcomes-for-young-people/.
Michael A. West. Compassionate Leadership. The Swirling Leaf Press, n.d.
Moore, Sarah. The Ultimate Study Skills Handbook. Maidenhead: McGraw-Hill/Open University Press, 2010. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780335240074&uid=^u.
Morgan, Colin, and Stephen Murgatroyd. Total Quality Management in the Public Sector: An International Perspective. Buckingham: Open University Press, 1994. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780335232383&uid=^u.
Morrison, Tony, Jo Hathaway, and Grace Fairley. Staff Supervision in Social Care: Making a Real Difference for Staff and Service Users. [3rd ed.]. Brighton: Pavilion, 2005. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781908993137&uid=^u.
Moule, Pam, and Gill Hek. Making Sense of Research: An Introduction for Health and Social Care Practitioners. London: SAGE Publications, 2011. https://oxfordbrookes.on.worldcat.org/search?queryString=Making+Sense+of+Research%3A+an+Introduction+for+Health+and+Social+Care+Practitioners&format=Book&submit=Go#/oclc/65469416.
Moullin, Max. Delivering Excellence in Health and Social Care: Quality, Excellence and Performance Measurement. Buckingham: Open University Press, 2002.
———. Delivering Excellence in Health and Social Care: Quality, Excellence and Performance Measurement. Buckingham: Open University Press, 2002.
———. Delivering Excellence in Health and Social Care: Quality, Excellence and Performance Measurement. Buckingham: Open University Press, 2002.
Mullen, Edward J., Aron Shlonsky, Sarah E. Bledsoe, and Jennifer L. Bellamy. ‘From Concept to Implementation: Challenges Facing Evidence-Based Social Work’. Evidence & Policy: A Journal of Research, Debate and Practice 1, no. 1 (2005): 61–84. https://doi.org/10.1332/1744264052703159.
Munro, E., and A. Hubbard. ‘A Systems Approach to Evaluating Organisational Change in Children’s Social Care’. British Journal of Social Work 41, no. 4 (1 June 2011): 726–43. https://academic-oup-com.oxfordbrookes.idm.oclc.org/bjsw/article/41/4/726/1739545/A-Systems-Approach-to-Evaluating-Organisational.
Nakhimoff, T. ‘Guide to Effective Caseload Allocation’, n.d. https://fostercareresources.files.wordpress.com/2015/12/cc-inform-workload-management-web-2.pdf.
‘National Children’s Bureau’, n.d. https://www.ncb.org.uk/.
‘National Institute for Health and Care Excellence (NICE)’. NICE, n.d. https://www.nice.org.uk/.
‘National Principles for Public Engagement – Participation Cymru’, n.d. https://participation.cymru/en/principles/.
National Youth Agency. ‘Hear by Right’, n.d. https://nya.org.uk/hear-by-right/.
Netherwood, Alan. Strange Bedfellows - or Cut from the Same Cloth? Carmarthenshire: Netherwood Sustainable Futures, 2015. http://wlga.wales/SearchResults.aspx?q=netherwood.
Neville, Colin. The Complete Guide to Referencing and Avoiding Plagiarism. Maidenhead: Open University Press, 2007. https://ebookcentral-proquest-com.oxfordbrookes.idm.oclc.org/lib/brookes/detail.action?docID=316309.
———. The Complete Guide to Referencing and Avoiding Plagiarism. 2nd ed. Maidenhead: Open University Press/McGraw Hill, 2010.
NHS Institute for Innovation and Improvement. ‘Process Mapping - An Overview’, n.d. https://webarchive.nationalarchives.gov.uk/20121108100808/http://www.institute.nhs.uk/quality_and_service_improvement_tools/quality_and_service_improvement_tools/process_mapping_-_an_overview.html.
Nutley, S., I. Walter, and H. T. O. Davies. ‘Promoting Evidence-Based Practice: Models and Mechanisms From Cross-Sector Review’. Research on Social Work Practice 19, no. 5 (1 September 2009): 552–59. https://doi.org/10.1177/1049731509335496.
‘Participation Cymru’, n.d. http://participation.cymru/en/.
‘Participation Works’, n.d. http://www.participationworks.org.uk/.
Pedler, Mike, John Burgoyne, and Tom Boydell. A Manager’s Guide to Leadership: An Action Learning Approach. 2nd ed. London: McGraw-Hill, 2010. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780077133276&uid=^u.
Powell, A., Rushmer, R., and Davies, H. ‘A Systematic Narrative Review of Quality Improvement Models in Health Care’, 2009. http://www.healthcareimprovementscotland.org/previous_resources/hta_report/a_systematic_narrative_review.aspx.
‘Pupil Voice Wales’, n.d. http://www.pupilvoicewales.org.uk.
Reid, Michelle. Report Writing. Second edition. London: Palgrave Macmillan Education, 2018. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781352003048&uid=^u.
‘Research in Practice’, n.d. https://www.rip.org.uk/.
‘Research in Practice for Adults’, n.d. https://www.ripfa.org.uk/.
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Ritzer, George. The McDonaldization of Society. 20th anniversary ed. Thousand Oaks, Calif: SAGE, 2013. https://www.amazon.co.uk/McDonaldization-Society-20th-Anniversary/dp/1452226695.
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———. Social Care Governance: A Practice Workbook for Northern Ireland. 2nd ed. London: SCIE, 2013. http://www.scie.org.uk/publications/misc/governance.asp.
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Spolander, Gary, and Linda Martin. Successful Project Management in Social Work and Social Care: Managing Resources, Assessing Risks and Measuring Outcomes. Vol. Essential skills for social work and social care managers. London: Jessica Kingsley, 2012. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780857004604&uid=^u.
‘State of Innovation: Welsh Public Services and the Challenge of Change | Nesta’, n.d. http://www.nesta.org.uk/publications/state-innovation-welsh-public-services-and-challenge-change.
Statham, Daphne. Managing Front Line Practice in Social Work. 1st American pbk. ed. Vol. Research highlights in social work. London: Jessica Kingsley, 2004. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781846424311&uid=^u.
Stein, Mike. Quality Matters in Children’s Services: Messages from Research. London: Jessica Kingsley, 2009. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781846429125&uid=^u.
Stevens, M. ‘Workload Management in Social Work Services: What, Why and How?’ Practice: Social Work in Action 20, no. 4 (2008). https://kclpure.kcl.ac.uk/portal/files/10855350/Stevens_Practice_2008_Workload_Management_AAM.pdf.
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Thompson, Neil, and Paul Stepney, eds. Social Work Theory and Methods: The Essentials. New York: Routledge, 2018. https://www-taylorfrancis-com.oxfordbrookes.idm.oclc.org/books/e/9781315210223.
Thompson, Sue, and Neil Thompson. The Critically Reflective Practitioner. Basingstoke: Palgrave Macmillan, 2008. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780230366558&uid=^u.
Thornton, Christine. Group and Team Coaching: The Essential Guide. Vol. Essential coaching skills and knowledge. London: Routledge, 2010. https://oxfordbrookes.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/brookes/detail.action?docID=496384.
‘Tools and Techniques for Change - A Leaders Handbook - Academi Wales’, n.d. https://academiwales.gov.wales/Repository/resource/90b32956-2bc9-4d3c-9c49-3afd98e242cc/en.
Tsui, Ming-sum. Social Work Supervision: Contexts and Concepts. Vol. Sage sourcebooks for the human services. Thousand Oaks, Calif: SAGE Publications, 2005. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781452222004&uid=^u.
‘Upgrade Study Skills Website’, n.d. http://www.brookes.ac.uk/students/upgrade/.
Utting, D., Painter, A., Renshaw, J., and Hutchinson, R. Better Outcomes for Children and Young People: From Talk to Action. London: Department for Children, Schools and Families, 2008. http://webarchive.nationalarchives.gov.uk/20100202100434/dcsf.gov.uk/everychildmatters/resources-and-practice/ig00327/.
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———. Commission on Public Service Governance and Delivery: Full Report, 2014. https://gov.wales/sites/default/files/publications/2019-01/commission-public-service-governance-delivery-full-report.pdf.
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———. ‘More than Just Words…. Follow-on Strategic Framework for Welsh Language Services in Health, Social Services and Social Care’, 2016. http://gov.wales/topics/health/publications/health/guidance/words/?lang=en.
———. ‘More than Just Words: Strategic Framework for Welsh Language Services in Health, Social Services and Social Care.’, 2012. http://www.wales.nhs.uk/sites3/documents/415/WEB%20-%2016184_Narrative_e_WEB.pdf.
———. ‘Performance Measurement Framework for Local Authorities’, n.d. https://gov.wales/sites/default/files/publications/2020-03/code-of-practice-in-relation-to-the-performance-and-improvement-of-social-services-in-wales.pdf.
———. Regulation and Inspection of Social Care (Wales) Act 2016. Vol. 2016, n.d. https://socialcare.wales/hub/regulation-and-inspection.
———. ‘Social Services and Well-Being (Wales) Act 2014’, 2014. http://www.legislation.gov.uk/anaw/2014/4/contents/enacted.
———. ‘Social Services and Well-Being (Wales) Act 2014 Code of Practice in Relation to Measuring Social Services Performance’, 2015. https://socialcare.wales/hub/codes-of-practice.
———. ‘Social Services: The National Outcomes Framework for People Who Need Care and Support and Carers Who Need Support’, 2016. https://www.scie-socialcareonline.org.uk/social-services-the-national-outcomes-framework-for-people-who-need-care-and-support-and-carers-who-need-support/r/a110f00000THd3HAAT.
———. ‘Sustainable Social Services for Wales: A Framework for Action’, 2011. http://gov.wales/topics/health/publications/socialcare/guidance1/services/?lang=en.
———. ‘Technical Guide for the Social Services Perfornance Measures’, 2016. https://gov.wales/social-services-performance-measures-2018-2019-technical-guidance.
———. ‘The Relationship between the Social Services and Well-Being (Wales) Act 2014 and the Well-Being of Future Generations (Wales) Act 2015’, n.d. http://gov.wales/docs/phhs/publications/160415pt9wfgacten.pdf.
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Williams, Kate. Getting Critical. Third edition. London: Bloomsbury Academic, 2022. https://oxfordbrookes.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/brookes/detail.action?docID=6934053.
Williams, Kate, and Mary Davis. Referencing and Understanding Plagiarism. Second edition. Vol. Pocket study skills. Basingstoke, Hampshire: Palgrave Macmillan, 2017. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781137530721&uid=^u.
Williams, Kate, Mary Woolliams, and Jane Spiro. Reflective Writing. Vol. Pocket study skills. Basingstoke: Palgrave Macmillan, 2012. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780230377240&uid=^u.
———. Reflective Writing. Second edition. London: Red Globe Press/Macmillan International Higher Education, 2020. https://ebookcentral-proquest-com.oxfordbrookes.idm.oclc.org/lib/brookes/detail.action?docID=6273961.
Wilson, Elizabeth, and Dorothy Bedford. Study Skills for Part-Time Students. Harlow, England: Pearson Longman, 2009. https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781408230589&uid=^u.
Woolliams, M., Williams, K., Butcher, D., and Pye, J. Be More Critical! A Practical Guide for Health and Social Care Students. Oxford: Oxford Brookes University, 2011. https://radar.brookes.ac.uk/radar/items/94f1d923-4b06-cacb-ec41-92bddc503f55/1/.