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———. Management: Using Practice and Theory to Develop Skill. Eighth edition. Harlow, England: Pearson, 2020.
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Chheda, Hiren, Mehul Mathur, Jonathan Silver, Samir Singh, and Paul Welti. ‘Preparing Global Business Services for the next Normal’, 2021. https://www.mckinsey.com/business-functions/operations/our-insights/preparing-global-business-services-for-the-next-normal?cid=other-eml-alt-mip-mck&hdpid=f4b9083d-0cf1-4f38-be14-eaf7dd89e935&hctky=12783867&hlkid=c84d7f9aa62246feaf4398212ed54019.
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