Academi Wales (no date). Available at: https://academiwales.gov.wales/.
Aveyard, H. (2023) Doing a literature review in health and social care: a practical guide. Fifth edition. Maidenhead: Open University Press.
Aveyard, H., Greenway, K. and Parsons, L. (2023a) A beginner’s guide to evidence-based practice in health and social care. Fourth edition. Maidenhead: McGraw Hill.
Aveyard, H., Greenway, K. and Parsons, L. (2023b) A beginner’s guide to evidence-based practice in health and social care. Fourth edition. Maidenhead: McGraw Hill.
Aveyard, H. and Sharp, P. (2013a) A beginner’s guide to evidence-based practice in health and social care. Second edition. Maidenhead, Berkshire, England: Open University Press, McGraw Hill Education. Available at: https://oxfordbrookes.on.worldcat.org/oclc/862887990.
Aveyard, H. and Sharp, P. (2013b) A beginner’s guide to evidence-based practice in health and social care professions. Maidenhead: Open University Press. Available at: https://oxfordbrookes.on.worldcat.org/oclc/862887990.
Aveyard, H. and Sharp, P. (2017) A beginner’s guide to evidence-based practice in health and social care. Third edition. London: Open University Press, McGraw-Hill Education. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780335227099&uid=^u.
Aveyard, H., Sharp, P. and Woolliams, M. (2015) A beginner’s guide to critical thinking and writing in health and social care. Second edition. Maidenhead: Open University Press. Available at: https://oxfordbrookes.idm.oclc.org/login?url=https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780335264353&uid=^u.
Baginsky, M. et al. (2010) Social workers’ workload survey: messages from the frontline. Findings from the 2009 survey and interviews with senior managers’. London: Department for Children, Schools and Families; Department of Health. Available at: http://www.kcl.ac.uk/sspp/policy-institute/scwru/res/capacity/workload.aspx.
Beresford, P. (no date) Beyond the usual suspects: towards inclusive user involvement: research report. London: Shaping Our Lives. Available at: http://www.shapingourlives.org.uk/resources/our-resources/all-publications/beyond-the-usual-suspects.
Blanchard, K., Zigarmi, P. and Zigarmi, D. (2013) Leadership and the one minute manager: increasing effectiveness through situational leadership II. New York: HarperCollins. Available at: https://www.kenblanchard.com/Store/Leadership-and-the-One-Minute-Manager.
Boaden, R. et al. (2008) ‘Quality improvement: theory and practice in healthcare’. NHS Institute for Innovation and Improvement. Available at: https://www.rcem.ac.uk/docs/Clinical%20Audit_Improvement/23c.%20Quality%20Improvement%20theory%20and%20practice%20in%20healthcare.pdf.
Bolton, G. (2014) Reflective practice: writing and professional development. Fourth edition. London: SAGE. Available at: https://www.amazon.co.uk/Reflective-Practice-Writing-Professional-Development/dp/144628235X/ref=pd_aw_sbs_14_4/259-6761876-3357745?_encoding=UTF8&pd_rd_i=144628235X&pd_rd_r=afa892fe-c7b1-4704-9d68-7a8496c314d9&pd_rd_w=i9tr7&pd_rd_wg=pSb4Z&pf_rd_p=0208d703-a674-4413-8899-c3889837d212&pf_rd_r=AV3WKFK9E56JY8FFVRZ1&psc=1&refRID=AV3WKFK9E56JY8FFVRZ1.
Bolton, G. and Delderfield, R. (2018) Reflective practice: writing and professional development. Fifth edition. Los Angeles: SAGE.
Bradley, G., Engelbrecht, L. and Höjer, S. (2010) ‘Supervision: A force for change? Three stories told’, International Social Work, 53(6), pp. 773–790. Available at: https://doi.org/10.1177/0020872809358401.
British Association of Social Workers and College of Social Work (2010) Workload management and case load management in social work services. Available at: https://www.basw.co.uk/system/files/resources/basw_20203-5_0.pdf.
Care and Social Services Inspectorate Wales (2014) Chief Inspector’s Annual Report. Available at: https://careinspectorate.wales/our-reports/our-annual-reports.
Care and Social Services Inspectorate Wales (2015) Inspection of safeguarding and care planning of looked after children and care leavers who exhibit vulnerable or risky behaviours. Available at: https://careinspectorate.wales/sites/default/files/2018-03/150130lacen.pdf.
Care and Social Services Inspectorate Wales (no date) Annual reports. Available at: https://careinspectorate.wales/our-reports/our-annual-reports.
Care and Social Services Inspectorate Wales (no date). Available at: http://cssiw.org.uk/?lang=en.
Care Council for Wales (2012) Supervising and appraising well: a guide to effective supervision and appraisal for those working in social care. Cardiff: Care Council for Wales. Available at: https://socialcare.wales/cms_assets/file-uploads/Supervising-and-appraising-well-social-care.pdf.
Care Council for Wales (no date). Available at: https://www.careinspectorate.wales/.
Care Council for Wales (no date) Information and Learning Hub Homepage. Available at: https://socialcare.wales/hub/home.
Care Council for Wales (no date) Information and Learning Hub Homepage. Available at: https://socialcare.wales/hub/home.
Care Council for Wales (no date) Information and Learning Hub: Overview and Awareness. Available at: https://socialcare.wales/hub/hub-resource-sub-categories/overview-and-awareness.
Care Inspectorate Wales (no date). Available at: https://careinspectorate.wales/.
Casey, D., Clark, L. and Hayes, S. (2017) Study skills for Master’s level students: a reflective approach for health and social care. Second edition. Banbury, UK: Lantern. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781908625427&uid=^u.
Chard, A. et al. (2013) Social work associate practice programme: a children’s improvement board reference document. London: Local Government Association. Available at: https://eprints.mdx.ac.uk/11669/1/Social%20work%20associate%20practice%20programme%20-%20a%20children%27s%20improvement%20board%20reference%20document.pdf.
Children and Young People’s National Participation Standards (no date). Available at: http://www.youngwales.wales/images/ParticipationStandards_Poster_9.pdf.
Children and young people’s participation in Wales...good practice 2016 (2016). Welsh Government. Available at: https://gov.wales/sites/default/files/publications/2019-06/good-practice-guide.pdf.
Children in Wales (no date). Available at: http://www.childreninwales.org.uk/.
Clements, Luke (2016) ‘The Social Services & Well-being (Wales) Act 2014: an overview’. Available at: http://www.lukeclements.co.uk/social-services-well-being-wales-act-2014-updated-briefing-june-2017/.
Cobb, A.T. et al. (2012) Leading project teams: the basics of project management and team leadership. Second edition. Thousand Oaks, California: SAGE. Available at: https://ebookcentral-proquest-com.oxfordbrookes.idm.oclc.org/lib/brookes/detail.action?docID=1995175.
Copus, J. (2009a) Brilliant writing tips for students. Basingstoke: Palgrave Macmillan. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781137013996&uid=^u.
Copus, J. (2009b) Brilliant writing tips for students. Basingstoke, Hampshire [England]: Palgrave Macmillan. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781137013996&uid=^u.
Cottrell, S. (2017) Critical thinking skills: effective analysis, argument and reflection. Third edition. London: Palgrave. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781137550521&uid=^u.
Cottrell, S. (2019) The study skills handbook. Fifth edition. London: Red Globe Press. Available at: https://oxfordbrookes.on.worldcat.org/oclc/1084318402.
Cottrell, S. (2023) Critical thinking skills: effective analysis, argument and reflection. Fourth edition. London: Bloomsbury Academic.
Cousins, C. (2010) ‘“Treat Me Don’t Beat Me” … . Exploring Supervisory Games and Their Effect on Poor Performance Management’, Practice: Social Work in Action, 22(5), pp. 281–292. Available at: https://doi.org/10.1080/09503153.2010.514044.
Craig, C. (2009) Study skills for health and social care students. Los Angeles, [Calif.]: SAGE. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781446202265&uid=^u.
Data Unit for Wales (no date). Available at: http://www.dataunitwales.gov.uk/.
Davis, H. and Martin, S. (2008) Public services inspection in the UK. Jessica Kingsley. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781846428302&uid=^u.
Davis, N. (2005) Integrated care pathways: a guide to good practice. Llanharan: National Leadership and Innovation Agency for Healthcare. Available at: http://www.wales.nhs.uk/sitesplus/documents/829/integratedcarepathways.pdf.
Dickens, J. (2016) Social work and social policy: an introduction. Second edition. London: Routledge. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781315780405&uid=^u.
EFQM (European Foundation for Quality Management) (no date). Available at: http://www.efqm.org/.
Findings from a Thematic Analysis of Adult Practice Reviews in Wales (2021). Available at: https://safeguardingboard.wales/2021/08/25/findings-from-a-thematic-analysis-of-adult-practice-reviews-in-wales/.
Findings from a Thematic Analysis of Child Practice Reviews in Wales (2020). Available at: https://safeguardingboard.wales/2020/01/28/findings-from-a-thematic-analysis-of-child-practice-reviews-in-wales/.
Fiscal Policy Studies Institute (FPSI) (no date). Available at: http://resultsaccountability.com/.
Fook, J., Gardner, F. and White, S. (2006) Critical reflection in health and social care. Maidenhead: Open University Press. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780335228409&uid=^u.
Gallop, L. and Hafford-Letchfield, T. (2012) How to become a better manager in social work and social care: essential skills for managing care. London: Jessica Kingsley. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780857004420&uid=^u.
Gaster, L., Squires, A.J. and Crawley, J. (2003a) Providing quality in the public sector: a practical approach to improving public services. Maidenhead: Open University Press. Available at: https://archive.org/details/providingquality0000unse/mode/2up.
Gaster, L., Squires, A.J. and Crawley, J. (2003b) Providing quality in the public sector: a practical approach to improving public services. Maidenhead: Open University Press. Available at: https://archive.org/details/providingquality0000unse/mode/2up.
George A. Boyne (2003) ‘Sources of Public Service Improvement: A Critical Review and Research Agenda’, Journal of Public Administration Research and Theory: J-PART, 13(3), pp. 367–394. Available at: http://www.jstor.org.oxfordbrookes.idm.oclc.org/stable/3525854?seq=1#page_scan_tab_contents.
Godfrey, J. (2014) Reading & making notes. Second edition. Basingstoke, Hampshire: Palgrave Macmillan. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781137402608&uid=^u.
Godfrey, J. (2022) Writing for university. Third edition. London: Bloomsbury Academic.
Godwin, J. (2012) Studying with dyslexia. Basingstoke: Palgrave Macmillan. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780230390577&uid=^u.
Godwin, J. (2019) Planning your essay. Third edition. London: Red Globe Press/Macmillan International. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781352006117&uid=^u.
Gould, N. and Baldwin, M. (2004) Social work, critical reflection, and the learning organization. Aldershot, Hants, England: Ashgate. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780754680598&uid=^u.
Grant, L. and Kinman, G. (2014) Developing emotional resilience in social work. Community Care Reform. Available at: http://www.ccinform.co.uk/practice-guidance/guide-to-developing-social-workers-emotional-resilience/.
Gray, I., Field, R. and Brown, K. (2010) Effective leadership, management and supervision in health and social care. Exeter: Learning Matters. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780857255730&uid=^u.
Greetham, B. (2013) How to write better essays. Third edition. Basingstoke: Palgrave Macmillan.
Hafford-Letchfield, T. (2008) Leadership and management in social care. London, UK: Sage Publications. Available at: https://ebookcentral-proquest-com.oxfordbrookes.idm.oclc.org/lib/brookes/detail.action?docID=420875.
Hannagan, T. (2004a) Management: Concepts and Practices. 4th ed. Pearson Education UK. Available at: https://ebookcentral-proquest-com.oxfordbrookes.idm.oclc.org/lib/brookes/detail.action?docID=5136459.
Hannagan, T. (2004b) Management: Concepts and Practices. 4th ed. Pearson Education UK. Available at: https://ebookcentral-proquest-com.oxfordbrookes.idm.oclc.org/lib/brookes/detail.action?docID=5136459.
Hannagan, T. (2008a) Management: concepts & practices. 5th ed. Harlow: Financial Times Prentice Hall. Available at: https://www.amazon.co.uk/Management-Concepts-Practices-Tim-Hannagan/dp/0273711180.
Hannagan, T. (2008b) Management: concepts & practices. 5th ed. Harlow: Financial Times Prentice Hall. Available at: https://www.amazon.co.uk/Management-Concepts-Practices-Tim-Hannagan/dp/0273711180.
Health and Care Research Wales (no date). Available at: https://www.healthandcareresearch.gov.wales/.
Health and Social Care Information Centre (no date). Available at: http://digital.nhs.uk/.
Health in Wales (no date). Available at: http://www.wales.nhs.uk/.
Hodson, R. and Cooke, E. (2007) Leading Evidence-Informed Practice: handbook. Dartington: Research in Practice. Available at: https://www.rip.org.uk/resources/publications/practice-tools-and-guides/leading-evidenceinformed-practice-handbook/.
Holroyd, J. (2012) Improving personal and organisational performance in social work. Los Angeles: SAGE. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780857259974&uid=^u.
Holroyd, J. and Field, R. (2012) Performance coaching skills for social work. Los Angeles: SAGE. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780857259936&uid=^u.
House of Commons Public Administration Select Committee (2008) ‘User involvement in public services: government response to the Committee’s sixth report of session 2007-08’. London: The Stationery Office Limited. Available at: https://www.publications.parliament.uk/pa/cm200708/cmselect/cmpubadm/998/998.pdf.
Howe, D. (2008) The emotionally intelligent social worker. Basingstoke: Palgrave Macmillan. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780230365216&uid=^u.
Howe, K. and Gray, I. (2013) Effective supervision in social work. London: Sage, Learning Matters. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1720206.
Iles, V. and Sutherland, K. (2001) ‘Organisational change: a review for health care managers, professionals and researchers’. National Coordinating Centre for NHS Service Delivery and Organisation R&D. Available at: http://www.netscc.ac.uk/hsdr/files/adhoc/change-management-review.pdf.
In Control (no date). Available at: http://www.in-control.org.uk/.
Institute of Public Care (no date) Transitional and longer-term implications of the Social Services and Well-being (Wales) Bill 2013. Bath: Oxford Brookes University. Available at: https://ipc.brookes.ac.uk/publications/transitional-and-longer-term-implications-of-the-social-services-and-well-being-wales-bill-2013.
Jones, R. (2014) The story of Baby P: setting the record straight. Bristol: Policy Press. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://brookes.eblib.com/patron/FullRecord.aspx?p=1741817.
Jones-Devitt, S. and Smith, L. (2007) Critical thinking in health and social care. Los Angeles, Calif: SAGE. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://sk.sagepub.com/books/critical-thinking-in-health-and-social-care.
Kemshall, H. and Littlechild, R. (2000) User involvement and participation in social care: research informing practice. London: Jessica Kingsley. Available at: https://books.google.co.uk/books/about/User_Involvement_and_Participation_in_So.html?id=AFfkUFC8ZSUC&hl=en.
Kippin, H., Randle, A. and Thevoz, S. (2015) Demand management and behaviour change: a manual for collaborative practice. London: Leadership Centre. Available at: https://www.leadershipcentre.org.uk/wp-content/uploads/2016/06/Demand_Management_and_Behaviour_Change.pdf.
Kirton, B. (2010) Brilliant study skills. Harlow: Prentice Hall. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780273734413&uid=^u.
Kline, N. (1999) Time to think: listening to ignite the human mind. London: Ward Lock.
Kotter, J.P. (2012) Leading change. Boston, Mass: Harvard Business Review Press. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=675195.
Lambley, S. (2009) Proactive management in social work practice. Exeter: Learning Matters Ltd. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780857253606&uid=^u.
Lawler, J. and Bilson, A. (2009) Social work management and leadership: managing complexity and creativity. London: Routledge. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780203866283&uid=^u.
Lawlor, D. (2013) ‘A Transformation Programme for Children’s Social Care Managers Using an Interactional and Reflective Supervision Model to Develop Supervision Skills’, Journal of Social Work Practice, 27(2), pp. 177–189. Available at: https://doi.org/10.1080/02650533.2013.798156.
Leech, J. (2014) Using research: Tools to support evidence-informed practice: Practice Tool (2014). Dartington: Research in Practice. Available at: https://www.rip.org.uk/resources/publications/practice-tools-and-guides/using-research-tools-to-support-evidenceinformed-practice-practice-tool-2014/.
Local Government Association (2013) Managing customer demand: understanding and changing behaviours to help meet the financial challenge. London: Local Government Association. Available at: https://www.local.gov.uk/sites/default/files/documents/managing-customer-demand--aa7.pdf.
Local Government Association (2014) LGA adult social care efficiency programme: the final report. London: Local Government Association. Available at: https://www.local.gov.uk/sites/default/files/documents/lga-adult-social-care-eff-ca6.pdf.
Manzoni, Jean-François and Barsoux, Jean-Louis (1998) ‘The set-up-to-fail syndrome: how bosses create their own poor performers’, Harvard Business Review, 76(2), pp. 101–113. Available at: https://hbr.org/1998/03/the-set-up-to-fail-syndrome.
Mark Friedman (2009) Trying Hard Is Not Good Enough. BookSurge Publishing. Available at: https://www.amazon.co.uk/Trying-Hard-Not-Good-Enough/dp/1439237867.
Marsh, P. and Fisher, M. (2005) Developing the evidence base for social work and social care practice (SCIE Report 10). London: Social Care Institute for Excellence. Available at: http://www.scie.org.uk/almost-there.
Martin, V. (2003) Leading change in health and social care. London: Routledge. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780203714157&uid=^u.
Martin, V., Charlesworth, J. and Henderson, E.S. (2010) Managing in health and social care. 2nd ed. London: Routledge. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://brookes.eblib.com/patron/FullRecord.aspx?p=487969.
McMillan, K.A. and Weyers, J. (2013) How to improve your critical thinking & reflective skills. Harlow: Prentice Hall. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780273773351&uid=^u.
McNeil, B., Reeder, N. and Rich, J. (2012) A framework of outcomes for young people. London: The Young Foundation. Available at: http://youngfoundation.org/publications/framework-of-outcomes-for-young-people/.
Michael A. West (no date) Compassionate Leadership. The Swirling Leaf Press.
Moore, S. (2010) The ultimate study skills handbook. Maidenhead: McGraw-Hill/Open University Press. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780335240074&uid=^u.
Morgan, C. and Murgatroyd, S. (1994) Total quality management in the public sector: an international perspective. Buckingham: Open University Press. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780335232383&uid=^u.
Morrison, T., Hathaway, J. and Fairley, G. (2005) Staff supervision in social care: making a real difference for staff and service users. [3rd ed.]. Brighton: Pavilion. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781908993137&uid=^u.
Moule, P. and Hek, G. (2011) Making Sense of Research: an Introduction for Health and Social Care Practitioners. London: SAGE Publications. Available at: https://oxfordbrookes.on.worldcat.org/search?queryString=Making+Sense+of+Research%3A+an+Introduction+for+Health+and+Social+Care+Practitioners&format=Book&submit=Go#/oclc/65469416.
Moullin, M. (2002a) Delivering excellence in health and social care: quality, excellence and performance measurement. Buckingham: Open University Press.
Moullin, M. (2002b) Delivering excellence in health and social care: quality, excellence and performance measurement. Buckingham: Open University Press.
Moullin, M. (2002c) Delivering excellence in health and social care: quality, excellence and performance measurement. Buckingham: Open University Press.
Mullen, E.J. et al. (2005) ‘From concept to implementation: challenges facing evidence-based social work’, Evidence & Policy: A Journal of Research, Debate and Practice, 1(1), pp. 61–84. Available at: https://doi.org/10.1332/1744264052703159.
Munro, E. and Hubbard, A. (2011) ‘A Systems Approach to Evaluating Organisational Change in Children’s Social Care’, British Journal of Social Work, 41(4), pp. 726–743. Available at: https://academic-oup-com.oxfordbrookes.idm.oclc.org/bjsw/article/41/4/726/1739545/A-Systems-Approach-to-Evaluating-Organisational.
Nakhimoff, T. (no date) ‘Guide to effective caseload allocation’. Available at: https://fostercareresources.files.wordpress.com/2015/12/cc-inform-workload-management-web-2.pdf.
National Children’s Bureau (no date). Available at: https://www.ncb.org.uk/.
National Institute for Health and Care Excellence (NICE) (no date). NICE. Available at: https://www.nice.org.uk/.
National Principles for Public Engagement – Participation Cymru (no date). Available at: https://participation.cymru/en/principles/.
National Youth Agency (no date) Hear by Right. Available at: https://nya.org.uk/hear-by-right/.
Netherwood, Alan (2015) Strange bedfellows - or cut from the same cloth? Carmarthenshire: Netherwood Sustainable Futures. Available at: http://wlga.wales/SearchResults.aspx?q=netherwood.
Neville, C. (2007) The complete guide to referencing and avoiding plagiarism. Maidenhead: Open University Press. Available at: https://ebookcentral-proquest-com.oxfordbrookes.idm.oclc.org/lib/brookes/detail.action?docID=316309.
Neville, C. (2010) The complete guide to referencing and avoiding plagiarism. 2nd ed. Maidenhead: Open University Press/McGraw Hill.
NHS Institute for Innovation and Improvement (no date) Process Mapping - An Overview. Available at: https://webarchive.nationalarchives.gov.uk/20121108100808/http://www.institute.nhs.uk/quality_and_service_improvement_tools/quality_and_service_improvement_tools/process_mapping_-_an_overview.html.
Nutley, S., Walter, I. and Davies, H.T.O. (2009) ‘Promoting Evidence-based Practice: Models and Mechanisms From Cross-Sector Review’, Research on Social Work Practice, 19(5), pp. 552–559. Available at: https://doi.org/10.1177/1049731509335496.
Participation Cymru (no date). Available at: http://participation.cymru/en/.
Participation Works (no date). Available at: http://www.participationworks.org.uk/.
Pedler, M., Burgoyne, J. and Boydell, T. (2010) A manager’s guide to leadership: an action learning approach. 2nd ed. London: McGraw-Hill. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780077133276&uid=^u.
Powell, A., Rushmer, R. and Davies, H. (2009) ‘A systematic narrative review of quality improvement models in health care’. Available at: http://www.healthcareimprovementscotland.org/previous_resources/hta_report/a_systematic_narrative_review.aspx.
Pupil Voice Wales (no date). Available at: http://www.pupilvoicewales.org.uk.
Reid, M. (2018) Report writing. Second edition. London: Palgrave Macmillan Education. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781352003048&uid=^u.
Research in Practice (no date). Available at: https://www.rip.org.uk/.
Research in Practice for Adults (no date). Available at: https://www.ripfa.org.uk/.
Richard P. T. M. Grol, Marije C. Bosch, Marlies E. J. L. Hulscher, Martin P. Eccles and Michel Wensing (2007) ‘Planning and Studying Improvement in Patient Care: The Use of Theoretical Perspectives’, The Milbank Quarterly, 85(1), pp. 93–138. Available at: http://www.jstor.org.oxfordbrookes.idm.oclc.org/stable/25098148?seq=1#page_scan_tab_contents.
Rights of Children and Young Persons (Wales) Measure 2011 (no date). Statute Law Database. Available at: http://www.legislation.gov.uk/mwa/2011/2/contents.
Ritzer, G. (2013) The McDonaldization of society. 20th anniversary ed. Thousand Oaks, Calif: SAGE. Available at: https://www.amazon.co.uk/McDonaldization-Society-20th-Anniversary/dp/1452226695.
Skills for Care and Children’s Workforce Development Council (2007) Providing effective supervision: a workforce development tool, including a unit of competence and supporting guidance. Skills for Care. Available at: http://webarchive.nationalarchives.gov.uk/20130401151715/https:/www.education.gov.uk/publications/eOrderingDownload/Providing_Effective_Supervision_unit.pdf.
Social Care Institute for Excellence (2013a) Co-production in social care: what it is and how to do it (SCIE At a glance 64). London: SCIE. Available at: http://www.scie.org.uk/publications/guides/guide51/at-a-glance/.
Social Care Institute for Excellence (2013b) Social care governance: A practice workbook for Northern Ireland. 2nd edn. London: SCIE. Available at: http://www.scie.org.uk/publications/misc/governance.asp.
Social Care Online (no date). Available at: http://www.scie-socialcareonline.org.uk/.
Social Care Wales (2017) ‘The Social Care Manager: practice guidance for social care managers registered with Social Care Wales’. Cardiff: Social Care Wales. Available at: https://socialcare.wales/cms_assets/file-uploads/The-social-care-manager-April-2017.pdf.
Social Care Wales / Hafan Gofal Cymdeithasol Cymru (no date). Available at: https://www.socialcare.wales/.
Social Work Reform Board (no date) ‘Annex: workload management systems’. Available at: https://www.local.gov.uk/sites/default/files/documents/workload-management-syste-147.pdf.
Social Work Task Force (2009) ‘Building a safe, confident future: the final report of the Social Work Task Force and Organisations and workloads’. London: Department for Children, Schools and Families. Available at: http://webarchive.nationalarchives.gov.uk/20130401151715/https:/www.education.gov.uk/publications/standard/publicationdetail/page1/dcsf-01114-2009.
Spolander, G. and Martin, L. (2012) Successful project management in social work and social care: managing resources, assessing risks and measuring outcomes. London: Jessica Kingsley. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780857004604&uid=^u.
State of Innovation: Welsh public services and the challenge of change | Nesta (no date). Available at: http://www.nesta.org.uk/publications/state-innovation-welsh-public-services-and-challenge-change.
Statham, D. (2004) Managing front line practice in social work. 1st American pbk. ed. London: Jessica Kingsley. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781846424311&uid=^u.
Stein, M. (2009) Quality matters in children’s services: messages from research. London: Jessica Kingsley. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781846429125&uid=^u.
Stevens, M. (2008) ‘Workload Management in Social Work Services: What, Why and How?’, Practice: Social Work in Action, 20(4), pp. 207–221. Available at: https://doi.org/10.1080/09503150802601860.
Stevens, M. (2008) ‘Workload management in social work services: what, why and how?’, Practice: social work in action, 20(4). Available at: https://kclpure.kcl.ac.uk/portal/files/10855350/Stevens_Practice_2008_Workload_Management_AAM.pdf.
The King’s Fund (no date). Available at: https://www.kingsfund.org.uk/publications.
Think Local Act Personal (no date). Available at: http://www.thinklocalactpersonal.org.uk/.
Thompson, N. and Stepney, P. (eds) (2018) Social work theory and methods: the essentials. New York: Routledge. Available at: https://www-taylorfrancis-com.oxfordbrookes.idm.oclc.org/books/e/9781315210223.
Thompson, S. and Thompson, N. (2008) The critically reflective practitioner. Basingstoke: Palgrave Macmillan. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780230366558&uid=^u.
Thornton, C. (2010) Group and team coaching: the essential guide. London: Routledge. Available at: https://oxfordbrookes.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/brookes/detail.action?docID=496384.
Tools and Techniques for Change - A Leaders Handbook - Academi Wales (no date). Available at: https://academiwales.gov.wales/Repository/resource/90b32956-2bc9-4d3c-9c49-3afd98e242cc/en.
Tsui, M. (2005) Social work supervision: contexts and concepts. Thousand Oaks, Calif: SAGE Publications. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781452222004&uid=^u.
Upgrade Study Skills website (no date). Available at: http://www.brookes.ac.uk/students/upgrade/.
Utting, D. et al. (2008) Better outcomes for children and young people: from talk to action. London: Department for Children, Schools and Families. Available at: http://webarchive.nationalarchives.gov.uk/20100202100434/dcsf.gov.uk/everychildmatters/resources-and-practice/ig00327/.
Wales Audit Office (no date). Available at: http://www.audit.wales//.
Welsh Government (2011) Sustainable social services for Wales: a framework for action. Available at: http://gov.wales/topics/health/publications/socialcare/guidance1/services/?lang=en.
Welsh Government (2012) ‘More than just Words: Strategic Framework for Welsh Language Services in Health, Social Services and Social Care.’ Available at: http://www.wales.nhs.uk/sites3/documents/415/WEB%20-%2016184_Narrative_e_WEB.pdf.
Welsh Government (2014a) ‘Commission on Public Service Governance and Delivery’. Available at: http://gov.wales/docs/dpsp/publications/psgd/140120-psgd-full-report-env2.pdf.
Welsh Government (2014b) Commission on Public Service Governance and Delivery: full report. Available at: https://gov.wales/sites/default/files/publications/2019-01/commission-public-service-governance-delivery-full-report.pdf.
Welsh Government (2014c) Social Services and Well-being (Wales) Act 2014. Available at: http://www.legislation.gov.uk/anaw/2014/4/contents/enacted.
Welsh Government (2015) ‘Social Services and Well-being (Wales) Act 2014 code of practice in relation to measuring social services performance’. Available at: https://socialcare.wales/hub/codes-of-practice.
Welsh Government (2016a) More than just words…. Follow-on strategic framework for Welsh language services in health, social services and social care. Available at: http://gov.wales/topics/health/publications/health/guidance/words/?lang=en.
Welsh Government (2016b) ‘Social Services: the national outcomes framework for people who need care and support and carers who need support’. Available at: https://www.scie-socialcareonline.org.uk/social-services-the-national-outcomes-framework-for-people-who-need-care-and-support-and-carers-who-need-support/r/a110f00000THd3HAAT.
Welsh Government (2016c) ‘Technical guide for the social services perfornance measures’. Available at: https://gov.wales/social-services-performance-measures-2018-2019-technical-guidance.
Welsh Government (no date a) Measuring well-being: national outcomes framework for people who need care and support and carers who need support. Available at: https://www.gov.wales/social-services-national-outcomes-framework.
Welsh Government (no date b) Performance measurement framework for local authorities. Available at: https://gov.wales/sites/default/files/publications/2020-03/code-of-practice-in-relation-to-the-performance-and-improvement-of-social-services-in-wales.pdf.
Welsh Government (no date c) Regulation and Inspection of Social Care (Wales) Act 2016. Available at: https://socialcare.wales/hub/regulation-and-inspection.
Welsh Government (no date d) The relationship between the Social Services and Well-being (Wales) Act 2014 and the Well-being of Future Generations (Wales) Act 2015. Available at: http://gov.wales/docs/phhs/publications/160415pt9wfgacten.pdf.
Welsh Government (no date e) ‘The report of the Commission on Public Service Governance and Delivery January 2014’. Available at: https://gov.wales/sites/default/files/publications/2019-01/commission-public-service-governance-delivery-full-report.pdf.
Welsh Government (no date). Available at: http://gov.wales/?lang=en.
Welsh Government: Children and young people (no date). Available at: http://gov.wales/topics/people-and-communities/people/children-and-young-people/?lang=en.
Welsh Government: social care (no date). Available at: https://gov.wales/social-care.
Williams, K. (2022) Getting critical. Third edition. London: Bloomsbury Academic. Available at: https://oxfordbrookes.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/brookes/detail.action?docID=6934053.
Williams, K. and Davis, M. (2017) Referencing and understanding plagiarism. Second edition. Basingstoke, Hampshire: Palgrave Macmillan. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781137530721&uid=^u.
Williams, K., Woolliams, M. and Spiro, J. (2012) Reflective writing. Basingstoke: Palgrave Macmillan. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9780230377240&uid=^u.
Williams, K., Woolliams, M. and Spiro, J. (2020) Reflective writing. Second edition. London: Red Globe Press/Macmillan International Higher Education. Available at: https://ebookcentral-proquest-com.oxfordbrookes.idm.oclc.org/lib/brookes/detail.action?docID=6273961.
Wilson, E. and Bedford, D. (2009) Study skills for part-time students. Harlow, England: Pearson Longman. Available at: https://oxfordbrookes.idm.oclc.org/login?url=http://www.vlebooks.com/vleweb/product/openreader?id=OxfBrookes&isbn=9781408230589&uid=^u.
Woolliams, M. et al. (2011) Be more critical! A practical guide for Health and Social Care students. Oxford: Oxford Brookes University. Available at: https://radar.brookes.ac.uk/radar/items/94f1d923-4b06-cacb-ec41-92bddc503f55/1/.