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  1. Section 1.1: Recommended reading for module one 1 item
    1.  

      You should familiarise yourself with the relevant policy, procedure and guidance documents in use in your organisation that relate to practice quality. For module one this might include those covering:

      • Any generic quality policy or system.
      • Policy guidance on personalisation, safeguarding, outcome based approaches, and efficiency.
      • Caseload/workload management and eligibility criteria and prioritisation.
      • Service user/carer participation.

      There is much to read around the subject of managing practice quality and we hope that you will pursue areas that interest you. However, it may be helpful to indicate what would be particularly useful during module one.

      A good introduction to principles and theory of quality is Moullin M (2002) Delivering Excellence in Health and Social Care.  Buckingham: Open University Press.

      As part of this module we will explore the national context for managing practice quality in social care.  The Welsh Government website provides up to date information on national policy and guidance. 

      The Social Services and Wellbeing (Wales) Act came into force in 2014.  The Act  transforms the way social services are delivered, promoting people's independence to give them stronger voice and control.  The Care Council for Wales has set up an Information and Learning Hub  where you can access a range of information and training material related to the Act. 

      Another useful resource is the  SSIA's Creating Change: An E-Resource Guide to the changes required by the Act. This resource articulates the new vision underlying the act and describes the behaviours across the whole system needed to deliver that vision. 

      The module will include an emphasis on service users and carers at the centre of quality improvement and it will be helpful to be aware of the national principles of public engagement and the children and young people's participation standards for Wales.

      Other useful resources include the Welsh Government (2007) Local Participation Strategies 0-25 Guidance and the Care Council for Wales Service Users and Carers Participation Strategy as well as the Children's Rights Measure. The due regard duty means that ministers must consider the rights of children and young people in all the decisions they make about new legislation, policies and changes to existing policy.

      In relation to workload and caseload management we suggest you explore the section on 'Managing work' in SCIE's Managing Practice Guide (2003, updated in 2012). The Social Work Task Force and the Social Work Reform Board in England have also addressed the issue of workloads and the document Annex: workload management systems provides information on how to review workloads.

      Process mapping is a very useful tool to help you diagnose problems and identify areas for improvement in relation to managing demand and capacity. This is an NHS focused tool but provides a good guide to the approach.

  2. Section 1.2: Recommended reading for module two 1 item
    1. You should familiarise yourself with the relevant policy, procedure and guidance documents in use in your organisation that relate to practice quality. For module two this might include those covering:

      • Standards and care pathways.
      • Monitoring and review, particularly the work of social work/care management teams.
      • How the authority manages external  monitoring,  inspection and review.

      We expect you to be aware of current national policy in relation to either adults' or children's services as appropriate. You should make yourself aware of relevant policies requiring significant changes in the way social work/care management operates, including, for example, moves toward outcome-based approaches. We assume that you will have read the suggested national guidance from module one.  

       

      There is much to read around the subject of managing practice quality and we hope that you will pursue areas that interest you. However, it may be helpful to indicate what would be particularly useful during module two.

       

      Following the introduction of the Social Services and Well-being (Wales) Act 2014,  Social Services: The national outcomes framework for people who need care and support and carers who need support was published in March 2016  to enable progress to be followed both locally and nationally towards transforming care and support services. 

       

      The Code of practice in relation to measuring social services performance has been issued under section 145 of the Social Services and Well-being (Wales) Act 2014. The code sets out a performance measurement framework for local authorities in relation to their social services functions.

       

      A good grounding in evidence informed-informed practice can be gained from Hodgson, R and Cooke, E (2007) Leading Evidence-Informed Practice Dartington: Research in Practice.  This handbook focuses on what it takes to lead a successful drive towards more evidence-informed work. It contains theory, guidance and practical exercises to help develop effective leadership actions and behaviours. This handbook is available to buy from research in practice, or to download if your organisation is a member.

       

      In considering measuring and monitoring a valuable source is Friedman M (2005) Trying Hard is Not Good Enough Oxford: Trafford Publishing, which explains Results (or Outcomes) Based Accountability, a very helpful model and one adopted by a number of Welsh authorities.

       

      We will also look at managing external inspection and review, and the inspectorates in Wales have their own websites, particularly useful is The Care and Social Services Inspectorate Wales (CSSIW). CSSIW inspect and review local authority social services, and regulate and inspect care settings and agencies. It provides reports on the inspections undertaken and other subjects, such as Care and Social Services Inspectorate Wales Annual Report 2015-16.

       

      The Regulation and Inspection of Social Care (Wales) Act  received Royal Assent and became law on 18 January 2016. The act builds on the success of regulation in Wales and reflects the changing world of social care. It places service quality and improvement at the heart of the regulatory regime and strengthens protection for those who need it. Regulation will move beyond compliance with minimum standards, and focus more on the quality of services and the impact which they have on people receiving them.  You can find out more about the Act  on the Care Council for Wales learning hub website. 

  3. Section 1.3: Recommended reading for module three 9 items
    Click on the blue 'Online resource' button to be taken to a webpage or the ebook. For Oxford Brookes University Library resources, click on 'access the resource' and login using your Brookes username and password.
    1. You should familiarise yourself with the relevant local policy, procedure and guidance documents in use in your organisation that relate to leadership and management of practice quality. For module three this might include:

       

      • Guidance on leading and managing change.
      • Supervision, appraisal/performance development, and capability.

       

      There is much to read around the subject of leading and managing practice quality and we hope that you will pursue areas that interest you. However, it may be helpful to indicate what would be particularly useful during module three.

       

      The following are part of Welsh Government websites/services/publications and resources which focus on the importance of leadership and management in responding to current organisational and cultural changes linked to raising the quality of public services:

    2. Academi Wales

      Website  Provides learning and development for leaders and managers working across the public service in Wales. Includes a range of on-line support materials including videos, guidance tools on coaching and mentoring.

    3. The social care manager: practice guidance for social care managers registered with the Care Council for Wales - Care Council for Wales 2015

      Document  The Guidance, which builds on the Code of Professional Practice for Social Care, aims to describe what is expected of registered Social Care Managers, provide a practical tool, aiding Social Care Managers in their practice and provide guidance which supports Social Care Managers to lead on the delivery of high quality, citizen centred services.

    4. First steps in management

      Webpage  An interactive resource specifically tailored to the needs of social care managers who are new in post. it is intended to complement the code of Professional Practice for Social Care and the practice guidance developed for social care managers registered with the Care Council, The social care manager (see above).

    5. The report of the Commission on Public Service Governance and Delivery - Welsh Government

      Webpage  Chapter 5: Leadership, Culture and Values. This report examines all aspects of public service provision in Wales and the kind of change needed for these services to progress in a viable and sustainable form. Chapter 5 looks specifically at Leadership, Culture and Values and argues these are essential to improve performance and public service delivery for users.

    6. The following texts support the module material, thinking and discussions undertaken on the taught and support days:

    7. Effective leadership, management and supervision in health and social care - Ivan Gray, Richard Field, Keith Brown 2010 (electronic resource)

      Book  A good introduction to leadership and management. Written for first line managers in health and social care, this book offers a comprehensive introduction to the areas of responsibility and the key organisational functions that managers must address. For this module, chapter 3 'Developing your leadership style' and chapter 7 'Managing change and developing the team and the organisation' are relevant.

    8. Effective Supervision In Social Work - Howe, K., Gray, I. 2012

      Book  A comprehensive introduction for managers and their staff, this book explores three essential elements to effective supervision: fundamental concepts, relational aspects and the organisational context.

    9. Leading change in health and social care - Vivien Martin 2003 (electronic resource)

      Book  This book provides an overview of leadership theories and a practical guide to management tools and techniques. One essential premise of the book is that individual engagement in personal change, through learning, is an essential part of achieving significant change within organisations.

  4. Section 2.1: Books and articles for module one 46 items
    In your assignments you need to show evidence of wider reading. Below follows some suggestions of books and articles that you may find of interest, but we strongly advise you to use your local library, the Oxford Brookes University online library and the internet to search for additional material.
    1. Click on the blue 'Online resource' button to be taken to a webpage or the ebook. For Oxford Brookes University Library resources, click on 'access the resource' and login using your Brookes username and password.

    2. Quality 15 items
      1. Quality improvement: theory and practice in healthcare - Boaden, R., Harvey, G., Moxham, C., Proudlove, N. 2008

        Document  This is a very well written publication covering definitions of quality and quality improvement models with a useful summary of the evidence for what works in each example.

      2. Sources of Public Service Improvement: A Critical Review and Research Agenda - George A. Boyne 2003

        Article  This articles looks at five drivers of service improvement and the evidence for and against each one.

      3. Planning and Studying Improvement in Patient Care: The Use of Theoretical Perspectives - Richard P. T. M. Grol, Marije C. Bosch, Marlies E. J. L. Hulscher, Martin P. Eccles and Michel Wensing 2007

        Article  This article suggests that the use of theoretical perspectives on change and improvement are under-utilised in project set up and implementation activities. The authors identify a variety of approaches many of which will be familiar to social workers. The hand-washing example usefully demonstrates thinking in practice.

      4. Management: concepts & practices - Tim Hannagan 2008

        Book  This is a management extbook focusing predominantly on the private sector. For this module, chapter 7 gives a round up of 'Controlling quality in organisations'. Note that the 4th edition is available as an ebook via Brookes Library (see below).

      5. Management concepts and practices - Tim Hannagan 2005 (electronic resource)

        Book 

      6. Delivering excellence in health and social care: quality, excellence and performance measurement - Max Moullin 2002

        Book  A very helpful overview of approaches to quality management contextualised to health and social care.

      7. A systematic narrative review of quality improvement models in health care - Powell, A., Rushmer, R., Davies, H. 2009

        Document  This covers some similar ground to the Boaden publication and includes a useful overview of the evidence for what works in quality imporvement intiatives.

      8. Managing front line practice in social work - Daphne Statham 2004 (electronic resource)

        Book  A collection of research papers offering a variety of perspectives on how front line managers can support practice. For this module, particularly chapter 6: first line managers as mediators of standards and the quality of practice.

      9. Workload Management in Social Work Services: What, Why and How? - Martin Stevens 12/2008

        Article  This journal article is not available in fulltext from the Oxford Brookes Library

    3. National Context 13 items
      1. Please visit the Welsh Government website for information on the latest national policy and guidance.

      2. Annual report 2015-2016 - Care and Social Services Inspectorate Wales

        Webpage  This describes key findings from the work undertaken in the preceding year. The reports for previous years are available via the website.

      3. Social work and social policy: an introduction - Jonathan Dickens 2016 (electronic resource)

        Book  An understanding of social policy is vital for engaging practically with social work values, dealing with political and ethical questions about responsibility, liberty and our understanding of 'the good society'. This textbook provides a comprehensive introduction to social policy.

      4. Strange bedfellows - or cut from the same cloth? - Netherwood, Alan 2015

        Book  The WGLA commissioned this this 'think piece' from Alan Netherwood on the links between the Well-being of Future Generations Act and the Social Services and Well-being Act. This sets out ways in which work to be undertaken for each Act relates to each other, including assessments and timescales etc.

      5. Sustainable social services for Wales: a framework for action - Welsh Government 2011

        Webpage  Proposed a framework for meeting the challenges facing social services in the next decade and beyond, and set out priorities for action. This document underpinned the development of the Social Services and Well-being (Wales) Act 2014 (see above).

      6. More than just Words: Strategic Framework for Welsh Language Services in Health, Social Services and Social Care. - Welsh Government 2012

        Document  This strategy has been developed to strengthen Welsh language services among frontline health and social services in order to meet the care needs of Welsh speakers and their families or carers.

      7. Commission on Public Service Governance and Delivery - Welsh Government 2014

        Document  (Chapter 5: Leadership, Culture and Values). This report focuses on the challenges that public services face and the current performance of the system of public services as a whole. Its findings are available as a full report, which contains a detailed analysis of the evidence received, or a summary report, which focuses only on the findings and recommendations.

      8. Social Services and Well-being (Wales) Act 2014 - Welsh Government 2014

        Webpage  The Social Services and Well-being (Wales) Act received Royal Assent and became law on 1 May 2014. It now provides the legal framework for improving the well-being of people who need care and support, and carers who need support, and for transforming social services in Wales.

      9. The relationship between the Social Services and Well-being (Wales) Act 2014 and the Well-being of Future Generations (Wales) Act 2015 - Welsh Government nd

        Webpage  This factsheet is intended to provide information to public bodies on the opportunities and relationship between the Social Services and Well-being (Wales) Act 2014 and the Well-being of Future Generations (Wales) Act 2015.

    4. Service users and carers at the centre of quality improvement 5 items
      1. User involvement and participation in social care: research informing practice - Hazel Kemshall, Rosemary Littlechild 2000

        Book  Chapter One in particular is a useful overview of some of the issues such as reasons for participation, models and mechanisms and some barriers to moving beyond rhetoric.

    5. Managing demand and capacity 12 items
      1. Workload management and case load management in social work services - British Association of Social Workers, College of Social Work 2010

        Book 

      2. Social work associate practice programme: a children's improvement board reference document - Chard, A., Abbott, P., Radley, M., Hafford-Letchfield, T. 2013

        Book  The guide is for frontline managers and for more senior staff. It is a source of research and advice on frontline social work practice and how to support change and improvement.

      3. Guide to effective caseload allocation - Nakhimoff, T.

        Document  This is an edited version of Community Care Inform's Guide to implementing employer standard 3: workload management and case allocation, one of a series of guides addressing the employer standards for social work and the supervision framework.

      4. Workload management in social work services: what, why and how? - Stevens, M. 2008

        Article  A useful round-up of research in this area

  5. Section 2.2: Books and articles for module 2 23 items
    In your assignments you need to show evidence of wider reading. Below follows some suggestions of books and articles that you may find of interest, but we strongly advise you to use your local library, the Oxford Brookes University online library and the internet to search for additional material.
    1. Evidence informed practice 8 items
      1. From concept to implementation: challenges facing evidence-based social work - Edward J. Mullen, Aron Shlonsky, Sarah E. Bledsoe, Jennifer L. Bellamy 2005

        Article  This article outlines the origins of EBSW, thoughts about its definition and application, as well as a discussion of eight key challenges to the application of evidence-based practice and policy in social work.

      2. Promoting Evidence-based Practice: Models and Mechanisms From Cross-Sector Review - S. Nutley, I. Walter, H. T. O. Davies 01/09/2009

        Article  A discussion of three models of evidence-based practice: the research-based practitioner model, the embedded reserach model, and the organizational excellence model.

    2. Performance management: monitoring and review 7 items
      1. A Systems Approach to Evaluating Organisational Change in Children's Social Care - E. Munro, A. Hubbard 01/06/2011

        Article  This article describes an innovative systems methodology for evaluating child protection social work practice and improving organisational learning. The paper discusses some of the practice implications of applying the data collection tools/instruments/interviews, such as avoiding bias and dealing with unresponsiveness. it also supports the gathering of feedback from vulnerable service users.

      2. Social care governance: A practice workbook for Northern Ireland - Social Care Institute for Excellence 2013

        Book  This is written for Northern Ireland and covers wider aspects of good governance, but has useful questions to ask yourself about standards and audit, and helpful lists of resources.

      3. Better outcomes for children and young people: from talk to action - Utting, D., Painter, A., Renshaw, J., Hutchinson, R. 2008

        Book  This document sets out the approach to performance, service planning and delivery known as outcome-based accountability.

      4. Commission on Public Service Governance and Delivery: full report - Welsh Government 2014

        Book  Chapter 6: performance and performance managment - applies to public services across the board but illustrates the Welsh Governments thinking about the direction of performance management.

    3. Performance management: external monitoring, inspection and review 6 items
      1. Chief Inspector's Annual report 2013-2014 - Care and Social Services Inspectorate Wales 2014

        Book 

      2. Public services inspection in the UK - Howard Davis, Steve Martin 2008 (electronic resource)

        Book  History of inspection and some interesting discussions of key issues around methodologies, impact and value.

      3. Technical guide for the social services perfornance measures - Welsh Government 2016

        Document  Sets out how local authority performance is measured.

    4. Your assignment project 2 items
  6. Section 2.3: Books and articles for module three 30 items
    In your assignments you need to show evidence of wider reading. Below follows some suggestions of books and articles that you may find of interest, but we strongly advise you to use your local library, the Oxford Brookes University online library and the internet to search for additional material.
    1. Team leadership in social care 7 items
      1. Leadership and the one minute manager: increasing effectiveness through situational leadership II - Blanchard, K., Zigarmi, P., Zigarmi, D. 2013

        Book  This edition updates the earlier work of Blanchard and Hersey to provide a more detailed examination of situational leadership in theory and practice.

      2. How to become a better manager in social work and social care: essential skills for managing care - Les Gallop, Trish Hafford-Letchfield 2012 (electronic resource)

        Book  An introductory text for new managers includes chapters on core skills covered include time management, managing change, working with conflict and providing effective mentoring and coaching. A self-improvement feedback tool is included, and the book features learning activities, practical tools, case examples, summaries and action checklists.

      3. Leadership and management in social care - Trish Hafford-Letchfield 2008 (electronic resource)

        Book  Focuses on the role of facilitating learning in the social care workforce. Chapter 6 in particular considers supervision, appraisal and personal development plans as policies and procedures available to support effective learning and also reflects on the role of learning in tackling bad practice.

      4. Proactive management in social work practice - Sharon Lambley 2009 (electronic resource)

        Book  This is a guide to the PQ award in leadership and management.

      5. Social work management and leadership: managing complexity and creativity - John Lawler, Andy Bilson c2010 (electronic resource)

        Book  This book takes a critical look at the ideas of management and leadership and the contemporary context in which these are elaborated. Chapter seven focuses on current challenges for social work management and leadership.

      6. Managing in health and social care - Vivien Martin, Julie Charlesworth, Euan S. Henderson 2010 (electronic resource)

        Book  The authors explore how managers can make a real and positive difference to the work of organisations providing health and social care. The book includes chapters on understanding motivation, engaging with service users, process mapping, developing effective performance and the planning and management of projects.

      7. A manager's guide to leadership: an action learning approach - Mike Pedler, John Burgoyne, Tom Boydell c2010 (electronic resource)

        Book  Using an action learning approach, this book introduces the "3 C's" model of leadership (Challenge, Context and Characteristics) and explores a range of leadership practices including chapters on leading yourself, power and facilitation.

    2. Enhancing and managing the performance of teams and individuals 15 items
      1. Supervision: A force for change? Three stories told - Greta Bradley, Lambert Engelbrecht, Staffan Höjer 2010

        Article  This research paper explores the context for and influences on the function of supervision, describing the role of supervisors in child welfare settings in South Africa, England and Sweden. Exploratory frameworks and models of supervision illustrate how this has been influenced by principles of new public management.

      2. ‘Treat Me Don't Beat Me’ … . Exploring Supervisory Games and Their Effect on Poor Performance Management - Carolyn Cousins 2010

        Article  This paper explores the concept of games that can be played out in social work supervision and the resulting effects on both social worker performance as well as service provision. The author argues that to ensure high-quality practice, it is critical that attention to supervision is focused not just on questions of frequency and content, but also on the complex interpersonal dynamics. This paper proposes that social work managers are potentially suscrptivle to certain supervisory games due to their anxieties about the use of power in practice. Please note that Brookes Library does not subscribe to this journal and it is therefore not freely available.

      3. Management: concepts & practices - Tim Hannagan 2008 [i.e. 2007

        Book  This management textbook focuses predominantly on the private sector. For this module, chapter 12 in section C 'Managing people' introduces the concept of 'The challenge of motivating others'. Note that the 4th edition is available as an ebook from Brookes Library (see below)

      4. Management concepts and practices - Tim Hannagan 2005 (electronic resource)

        Book 

      5. Improving personal and organisational performance in social work - Jane Holroyd 2012 (electronic resource)

        Book  Written for new and aspiring frontline social work managers this book offers a service-oriented leadership approach to enhance personal effectiveness and ultimately organisational performance through human behaviour, thought and communication. It includes chapters on key concepts such as understanding the self, neuro-linguistic programming, self-leadership and communication.

      6. Performance coaching skills for social work - Jane Holroyd, Richard Field 2012 (electronic resource)

        Book  This book looks at the 'how to' of performance coaching - from establishing objectives, determining frameworks, processes and systems, to monitoring and taking corrective action as necessary. It includes chapters on the coaching process, developing team performance, motivational skills to support change and how to negotiate difficult conversations.

      7. The emotionally intelligent social worker - David Howe 2008 (electronic resource)

        Book  A book that explores the theory of emotional intelligence and its application to relationship based interaction within the caring professions. The final chapter explores questions of stress and what makes for emotionally intelligent organisations.

      8. A Transformation Programme for Children's Social Care Managers Using an Interactional and Reflective Supervision Model to Develop Supervision Skills - David Lawlor 2013

        Article  This article describes a programme to promote interactional and reflective supervision for managers in children's services. Focus included whole system change to embed a culture of reflective practice and management.

      9. The set-up-to-fail syndrome: how bosses create their own poor performers - Manzoni, Jean-François, Barsoux, Jean-Louis 1998

        Article  A key article that explores the interactional elements of poor performance and the importance of unintended consequences. TO ACCESS THIS ARTICLE FOLLOW THESE INSTRUCTIONS: first copy this search: JN "Harvard Business Review" AND DT 19980301 - then click on the blue online resource button. In the search box shown, paste the above search. You will need to scroll through the results to find the article.

      10. Providing effective supervision: a workforce development tool, including a unit of competence and supporting guidance - Skills for Care, Children's Workforce Development Council 2007

        Book  This includes some useful approaches for team managers together with material relevant to the wider organisation, for example supervision agreements and a unit of competence.

      11. Group and team coaching: the essential guide - Christine Thornton 2010 (electronic resource)

        Book  Drawing on key concepts from psychology, group analysis and systems theory, this book considers the subconscious and non-verbal processes through which people learn and communicate with each other in groups. Part 4 looks in detail at team coaching, learning group coaching and supervision groups while part 5 explores dysfunctional teams and strategies for dealing with difficult behaviours.

      12. Social work supervision: contexts and concepts - Ming-sum Tsui c2005 (electronic resource)

        Book  The author argues that supervision is an important factor in determining the job satisfaction levels of social workers and the quality of service to clients. This book provides a review of research and theory around supervision including models, context and practice.

    3. Leading and supporting development and change 8 items
      1. On organizational learning - Chris Argyris 1999

        Book  An important collection of essays and articles concerned with how organisations work, learn and evolve.

      2. Growing wings on the way: systems thinking for messy situations - Rosalind Armson c2011 (electronic resource)

        Book  An introduction to systems thinking and its use in complex situations demonstrated through a range of examples, not just those from the work environment.

      3. Social work, critical reflection, and the learning organization - Nick Gould, Mark Baldwin c2004 (electronic resource)

        Book  The editors suggest that individual learning is a necessasry but not sufficient condition for organizational learning and that the learning experience itself is more pervasive and distributed than that delivered through a specific, designated training or educational event. Contributions to this text also explore how the concept of the learning organization is connected to processes of reflective practice.

      4. Leading change - John P. Kotter 2012

        Book  A key text within the change management literature, the author explores why change initiatives routinely fail and introduces an eight-stage process to effectively scope the change problem and its solution.

      5. Organisational change: a review for health care managers, professionals and researchers - Iles, V., Sutherland, K. 2001

        Document  This is NHS based but has a wider application. The book looks at the change literature, identifies a number of change models and considers how best to make change happen. It includes contributions on action research and project management.

      6. The critically reflective practitioner - Sue Thompson, Neil Thompson 2008 (electronic resource)

        Book  The authors explore both the 'thinking and doing' elements of practising reflectively. It includes chapters concerned with barriers to reflective practice and the strategies or techniques that can be effective in overcoming these.

      7. Critical reflection in health and social care - Jan Fook, Fiona Gardner, Sue White 2006 (electronic resource)

        Book  The authors discuss what current methods and frameworks are available to assist professionals to reflect critically on their practice. The book provides a range of examples from throughout the world and across disciplines in health and social care. Chapter 10 focuses on the use of critical reflection in research and evaluation.

  7. Section 3: Useful websites 29 items
    1. Please note that the list of useful websites below is long, and so we do not expect you to have looked at all of them. It is here as a resource if you need further information about a particular a topic. They are in alphabetical order.

    2. Care and Social Services Inspectorate Wales

      Website  Inspect and review local authority social services, and regulate and inspect care settings and agencies. It provides reports on the inspections undertaken and other subjects, such as Care and Social Services Inspectorate Wales Annual Report 2012-13

    3. Care Council for Wales

      Webpage  The Care Council for Wales is the social care workforce regulator in Wales responsible for promoting and securing high standards across the social services and social care workforce. They also commission reports into specific areas of good practice, such effective working with people with dementia.

    4. Centre for Excellence and Outcomes in Children and Young People's Services (C4EO)

      Website  Identifies and coordinates local, regional and national evidence of 'what works' in the effective practice in delivering children's services. This includes the narrowing the gap programme. The website has many useful reports and toolkits to help children's services.

    5. Children in Wales

      Website  Children in Wales is the national umbrella body for organisations and individuals who work with children, young people and their families in Wales. The organisation carries out a number of activities such as research and producing and disseminating information.

    6. Daffodil

      Website  Daffodil is a web-based system developed by the Institute of Public Care (IPC) for the Welsh Assembly Government. The system pulls together in one place the information you need to plan what care services might be required in your local area in the future. Information from research and population projections show potential need for care over the next 20 years for children, adults and older people.

    7. Data Unit for Wales

      Website  Has a central online data system containing information for an area (local authority, region, nationally), with the ability to present that information in reports tables and maps.

    8. EFQM (European Foundation for Quality Management)

      Website  A key resource for information about the Excellence Model.

    9. Health in Wales

      Website  Health in Wales provides the people of Wales, including NHS staff, academia, media and partner organisations, with access to links to information from the NHS in Wales and its partner organisations, about the health of the population of Wales, and health and social care services provided by NHS Wales.

    10. Fiscal Policy Studies Institute (FPSI)

      Website  The Fiscal Policy Studies Institute is the official website of the Outcome Based Accountability (OBA) framework developed by Mark Friedman for planning and taking action to improve outcomes. To find out more about how OBA has been planned and implemented in children's services in the UK see Better Outcomes for Children and Young People - From Talk to Action and Turning the Curve stories (both linked below).

    11. Better outcomes for children and young people: from talk to action - Utting, D., Painter, A., Renshaw, J., Hutchinson, R. 2008

      Book 

    12. Turning the curve stories - Department for Children, Schools and Families

      Document 

    13. Hear by Right - National Youth Agency

      Webpage  Hear by Right helps you follow best practice on the safe, sound and sustainable participation of children and young people in the services and activities they take part in. Developed by the National Youth Agency, it helps provide evidence of the participation that is already happening in your organisation and shows you how to plan for more.

    14. Pupil Voice Wales

      Webpage  The National Children and Young People's Participation Standards for Wales have been developed to improve the process of children and young people's participation in decision-making. They can be found at the Pupil Voice Wales website.

    15. In Control

      Website  In considering the impact of managing practice in a changing policy environment it is helpful to look at the in-Control website. This is a programme which aims to change the organisation of social care in England so that people can take better control of their own lives - self-directed support. Although policy approaches are not identical in Wales some of the good practice here is more generally applicable. In-Control has developed a whole system for self-directed support, with policies and procedures for resource allocation, support planning, supported decision making etc.

    16. Health and Social Care Information Centre

      Website  A public body that provides facts and figures to help the NHS and social services run effectively. It works with NHS providers, suppliers and academics to provide products, services and standards that support the sharing and most efficient and effective use of information, strengthens decision-making, widens patient's choice and improves infrastructure.

    17. National Institute for Health and Care Excellence (NICE)

      Website  The National Institute for Health and Care Excellence (NICE) Evidence Services are a suite of services that provide internet access to high quality authoritative evidence and best practice. The services cover health, social care and public health evidence. Evidence Services aim to help professionals make better and quicker evidence based decisions. NICE also provides an online tool that provides quick and easy access, topic by topic, to the range of guidance from NICE, including quality standards, technology appraisals, clinical, public health and social care guidelines and NICE implementation tools.

    18. Health and Care Research Wales

      Website  Health and Care Research is the Welsh Government body that develops, in consultation with partners, strategy and policy for research in the NHS and social care in Wales. NISCHR's goal is to fund today's research that will inform tomorrow's care and improve the health and wealth of the people of Wales. An advisory board provides governance and an operational steering group oversees day to day issues.

    19. 1000 Lives Plus

      Website  1000 Lives Improvement is a national improvement programme, supporting organisations and individuals, to deliver the highest quality and safest healthcare for the people of Wales. The programme is focussed on building capacity and sustaining and spreading improvements. It supports frontline staff across Wales through evidence-based 'programme areas' and provides clinical leadership through its Faculty. It is committed to engaging patients and students in improvement work and promotes an internationally-recognised quality improvement methodology.

    20. Participation Cymru

      Webpage  Participation Cymru work with public service organisations in the public, private and third sectors to achieve better public engagement in the design, development and delivery of citizen-centred services for the people of Wales.

    21. Participation Works

      Website  Participation Works is a partnership of seven national children and young people's agencies that provides a voice to anyone wanting to give a voice to children and young people.

    22. Research in Practice

      Website  Research in practice is the largest children and families research implementation organisation in England and Wales. The website is a very valuable resource on evidence informed practice with children and young people and a wide range of publications are available.

    23. Research in Practice for Adults

      Website  Offers news and policy updates, details of learning events and of a number of 'change projects' plus a resource bank. Its 'evidence clusters' provide a good overview of the particular issues, e.g. organisational change for health and social care integration - impact on front line staff.

    24. Social Care Online

      Website  Social Care Online is a free service from the Social Care Institute for Excellence which provides a range of information, materials and research on all aspects of social care. It has a wide range of materials relevant to this course, including: good practice guidance; research reports and briefings; policy documents; training materials and journal articles.

    25. Think Local Act Personal

      Website  Think Local Act Personal (TLAP) is a partnership of more than 30 organisations committed to transforming health and care through personalisation and community-based support. TLAP has produced quality assurance briefings in relation to driving up quality in adult social care.

    26. Wales Audit Office

      Webpage  As well as local government inspection reports, the Wales Audit Commission has many useful reports such as 'Services for children and young people with emotional and mental health needs'.

    27. Welsh Government

      Webpage  Welsh Government - is a good source of information on the latest policy and guidance that is likely to impact on your work as a team manager, for example see the Children and Young people pages (link below).

  8. Section 4: Study skills 22 items
    1. A beginner's guide to critical thinking and writing in health and social care - Helen Aveyard, Pam Sharp, Mary Woolliams 2015 (electronic resource)

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    2. Brilliant writing tips for students - Julia Copus 2009

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    3. The study skills handbook - Stella Cottrell 2013

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    4. Writing for university - Jeanne Godfrey 2016

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    5. Reading & making notes - Jeanne Godfrey 2014

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    6. Planning your essay - Janet Godwin 2014

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    7. Studying with dyslexia - Janet Godwin 2012

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    8. How to write better essays - Bryan Greetham 2013

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    9. Critical thinking in health and social care - Stella Jones-Devitt, Liz Smith 2006

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    10. Brilliant study skills - Bill Kirton 2010 (electronic resource)

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    11. The ultimate study skills handbook - Sarah Moore 2010 (electronic resource)

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    12. Getting critical - Kate Williams 2014

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    13. Referencing and understanding plagiarism - Kate Williams, Mary Davis 2017

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    14. Reflective writing - Kate Williams, Mary Woolliams, Jane Spiro 2012

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    15. Study skills for part-time students - Elizabeth Wilson, Dorothy Bedford 2009 (electronic resource)

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    16. Be more critical! A practical guide for Health and Social Care students - Woolliams, M., Williams, K., Butcher, D., Pye, J. 2011

      Book  When you click on the blue online resource button you will be taken to the RADAR login screen. Login using your Oxford Brookes University student number and password. Once you have logged in, go back to this reading list and click on the blue online resource button again to be taken straight to the guide.